Firstly, you will have to complete the online registration form and submit it online with CargoX. Thereafter, a shipper has to send us a copy of the PAN Card, IEC Certificate and a signed copy of the user agreement. A Forwarder had to send us a copy of the PAN Card, IATA Code Certificate and a signed copy of the user agreement. These documents can be sent to us either via mail or e-mail if they are digitally signed. Once CargoX receives these documents and they are verified, your registration will be approved.

There is a "forgot password" link on the home page in the sign up box. Once you click on it you will have to enter the registered e-mail address. Your username and password will be e-mailed to you thereafter.

Once you have posted a shipment request, you may modify it only until a bid has been placed.

You cannot modify or cancel your shipment request even if a single bid has been placed. You have a legal binding contract to complete the transaction with the winning bidder.

You can set the auction expiry time such that the auction expires late at night. This would prevent last minute bidding to a certain extent.

All the relevant information you need to place a bid is present in the shipment request form filled in by the shipper, for e.g. credit terms, insurance, delivery terms etc. In case you need any further information or clarification, you can do so via the common message board. You should place your bid only if you agree to the CargoX User Agreement and the Shipper's Special Terms and Conditions. Moreover, your bid should including ALL CHARGES including airline charges, agency charges, taxes etc. You may NOT CHARGE the shipper any amount over and above the specified bid amount under ANY CIRCUMSTANCES. Once you place a bid and it turns out to be the winning bid, you have a legal binding contract to fulfill your obligations by performing the mentioned services.

Once a bid has been placed it cannot be modified under any circumstances. You may only post a new bid to improve on the current winning bid.

At CargoX, the winning bidder is thrown up through a reverse price auction mechanism. Once the auction closes, based on the Auction Expiry Date & Time set by the shipper, the ongoing lowest bid is the winning bid.

When you deposit any amount in your account with CargoX, it will be reflected in "My Funds" with reference to the date, cheque number and receipt number. This amount will be added in your "Current Account Balance" as soon as we receive it at our end. When you bid for a consignment, proportional amount of funds gets reserved for current bids. The Amount Available for Bidding is your Current Account Balance Less Amount Reserved for Current Bids. If you win the auction, that amount will be deducted from your account as match fees on the consignment. If you loose the auction, the amount reserved for current bids will be reset to Nil.

You can deposit money in your account via a cheque or a demand draft, payable to "Counter Freight Pvt. Ltd."
Mailing Address:
25A Shakespeare Sarani, Kolkata - 700017
"The Legacy" 1st Floor

CargoX is a marketplace which is completely transparent. We do not hide any information about shippers and forwarders from each other with respect to any shipment. However we do not encourage any direct communication between the shipper and the forwarder until the auction is closed and the winning forwarder decided. Once the auction is closed you will receive an e-mail with all contact information of the counterparty, after which you can proceed with the shipment by contacting each other directly. CargoX is a marketplace with a transaction based revenue model, hence any direct offline communication between the shipper and forwarder intended to bypass the CargoX Match Fees is disallowed and illegal. This would lead to elimination of feedback ratings and elimination of being charged only for transactions you complete.

You are required to leave your feedback in the form of positive / neutral / negative based on the performance of the Shipper / Forwarder. You also have to leave a comment on the basis of communicational ease and efficiency, flexibility and compliance with dates and payment standards of the shipper or delivery in terms of time & quality of the Forwarder.

The feedback you leave for the shipper / forwarder leads to the development of a composite feedback score.
Feedback Score = Positive Feedback - Negative Feedback
Positive Feedback % = Positive Feedback / (Positive Feedback + Negative Feedback)